Voip news - Skype expands business offerings

By Carolyn Duffy Marsan, Network World, 02/14/07

VoIP provider Skype is expanding its offerings for business customers with new tools that make it easier for network administrators to control how Skype performs on a corporate network.
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Carolyn Duffy Marsan is a senior editor with Network World and covers emerging Internet technologies and standards. Reach her at cmarsan@nww.com

Skype Version 3.0 supports Microsoft Windows Installer for easier installation on multiple computers. Skype also has a business control panel and features plug-ins for third-party developers to integrate their software with Skype.

Skype also is offering a special guide for network administrators that details how Skype works and how to manage the software in an enterprise environment.

Skype allows users to place free telephone calls over the Internet anywhere in the world. It also supports group chat, video conferencing, conference calls and file transfer.

Although designed for consumers, Skype is finding its way into more small businesses. Among Skype users are frequent travelers, remote offices and telecommuters.

"When we launched Skype four years ago, it was just software that people could download on their PCs," says Michael Jackson, vice president of paid services for Skype. "What we found is that a lot of people wanted to use it at work as well for keeping in contact with their workgroups. These people were taking it into the business environment, and network administrators were unsure about the use of Skype in an enterprise network."

The latest version of Skype allows network administrators to control how the software handles file transfers without breaking down their network perimeter security. Network administrators also can control how much bandwidth Skype uses, and they can set which Internet port the software accesses.

The new administrative features are free with the latest version of Skype.

"This announcement is about making sure that Skype can run on enterprise networks and be a good corporate citizen on those networks," Jackson says. "We estimate that 30% of our customers are business users."

One company that’s using Skype is Butterfield & Robinson, a Toronto firm that coordinates high-end biking and walking trips. Butterfield & Robinson has 90 employees in Toronto and between 100 and 150 freelance guides and researchers around the world.

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